Regional Retail Trainer
Job
Summary: The Regional Retail Trainer is responsible for development and delivery of all retail training programs for both newly hired and existing retail staff.
Essential Duties:
Deliver, implement, monitor and evaluate various retail training and process, procedure and products courses using a variety of techniques including classroom, online, virtual and other technologies.
Measure and analyze training effectiveness, and implement improvements and changes as need to existing training courses and materials. Conduct follow-up sessions as needed.
Create and maintain current training materials such as participant guides, handouts, FAQs, job aids, etc. Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies.
Develop standards for content mastery of all training programs and individual classes with relevant testing/measurement to ensure employee skill level.
Create training class schedule, develop lesson plans, track participant attendance and record content mastery results.
Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to customer service standards and skill set expectations.
Mentor new employees and provide hands-on training at banking centers to further develop their skills.
Engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions
Experience:
Retail banking field experience preferred
Knowledge and Skills:
Strong understanding of Adult Learning Principles and how they apply to training
Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention
Excellent oral and written communication and leadership skills
Highly organized, and must be versatile and flexible based on needs of trainees
Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision
Demonstrated passion for people development and customer service excellence
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary: The Regional Retail Trainer is responsible for development and delivery of all retail training programs for both newly hired and existing retail staff.
Essential Duties:
Deliver, implement, monitor and evaluate various retail training and process, procedure and products courses using a variety of techniques including classroom, online, virtual and other technologies.
Measure and analyze training effectiveness, and implement improvements and changes as need to existing training courses and materials. Conduct follow-up sessions as needed.
Create and maintain current training materials such as participant guides, handouts, FAQs, job aids, etc. Document changes for review during internal and external audits. Ensure training is compliant with regulations and company policies.
Develop standards for content mastery of all training programs and individual classes with relevant testing/measurement to ensure employee skill level.
Create training class schedule, develop lesson plans, track participant attendance and record content mastery results.
Coach, observe and provide feedback to leadership regarding participants' consistency and adherence to customer service standards and skill set expectations.
Mentor new employees and provide hands-on training at banking centers to further develop their skills.
Engage with team members and leadership to identify and assess training and developmental needs and assist in providing solutions
Experience:
Retail banking field experience preferred
Knowledge and Skills:
Strong understanding of Adult Learning Principles and how they apply to training
Demonstrated ability to create fun, engaging, and meaningful content that covers all learning styles and maximizes retention
Excellent oral and written communication and leadership skills
Highly organized, and must be versatile and flexible based on needs of trainees
Possess the ability and willingness to prioritize, plan schedule and arrange own activities in accomplishing objectives under minimal supervision
Demonstrated passion for people development and customer service excellence
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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