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Support Services II Representative - Frisco, TX

Company Name:
Conifer Health Solutions / Tenet
## Description
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers--hospitals, health systems, physicians, self-insured employers, and payers--to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Conifer Health Solutions is currently hiring for a Support Services II Representative.
JOB SUMMARY
Responsible for providing advanced clerical support services to the Support staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. Works with Accounting to order and distribute office inventory and supplies, boxes and indexes for storage. Printing, mailing and tracking of appeals packets for the NIC and the CRC Appeals Nurses (CRCPRINTXX and DCMPRINTXX control ID's)
Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence. Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts. Prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance.
Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts (X97) for CCAU-prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance. Prepares and distributes pertinent reports to Manager and Supervisor.
Other duties as assigned by Management.
## Qualifications
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intermediate Microsoft Office (Word, Excel)
Intermediate understanding of business service functions including billing, collections, insurance, and appeals
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Ability to work in fast pace environment
Must have demonstrated an ability to learn within a short period of time
Ability to prioritize and manage multiple tasks
Healthcare terminology
Customer Service skillls
Data Entry and 10-key by touch
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent
2-3 years business office or related experience
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT
Our goal at Conifer Health Solutions is to provide the foundation for better health - the health of our clients, the communities in which we work and serve, and most importantly each other. That is why in preparation for the completion of our new Frisco Texas campus we will now be tobacco-free, meaning there will be no designated smoking areas or use of any tobacco, nicotine or smoking products on the premises.
Job Type: Full-time
Shift Type: 8 Hour Day
Job: Conifer Health Solutions
Primary Location: TX-Frisco
Hospital/Facility: 249-Conifer - Dallas, TX
Req ID: 1405025660

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