MSP Tier III Service Desk Advisor
Pegasus Technology Solutions Pegasus Technology Solutions Frisco, TX Frisco, TX Full-time Full-time Estimated:
$53.
1K - $67.
2K a year Estimated:
$53.
1K - $67.
2K a year 8 days ago 8 days ago 8 days ago ABOUT PEGASUS Pegasus Technology Solutions is a fast-growing, people-oriented, culture-first company located in Frisco, Texas.
Incorporated in October 2014, we operate through a 'Culture Over Growth' mentality, meaning that if we get it right with our people then our culture will radiate out to our customers - which will inevitably lead to healthy, sustainable company growth.
Every team member plays a vital role in our company success and is treated with respect, provided with professional growth opportunities, and is celebrated for their contributions.
For us, working at Pegasus is not just business, it's personal.
We enjoy working with each other.
We are collaborative, supportive, and family-oriented.
We care! It's who we are.
Company Awards:
Inc.
5000 (2022, 2021, 2020, 2019) Best Companies to Work for in Texas (2023, , 2021, 2020, 2019, 2018) Dallas Business Journal Best Places to Work (2022, 2020, 2019, 2018, 2017) DFW's Best & Brightest Companies to Work For (2022, 2021, 2020, 2019, 2018, 2017) Best & Brightest Companies to Work For in the Nation (2022, 2021, 2020, 2019) CRN Managed Services Provider 500 (2023, 2022, 2021, 2020, 2019, 2018, 2017) CRN Solution Provider 500 (2022, 2021, 2020, 2019, 2018, 2017) CRN Tech Elite 250 (2023, 2022, 2021, 2020, 2019, 2018, 2017) CRN Fast Growth 150 (2020, 2019, 2018) CRN Triple Crown (2020, 2019, 2018) Our Core Values:
DO THE RIGHT THING:
We make decisions that we feel good about at the end of the day.
WORK HARD
HAVE FUN:
We are serious about what we do, but we don't take ourselves too seriously.
We do fun better at Pegasus! BE RESILIENT:
We believe that obstacles are opportunities.
KILL IT:
We don't know the meaning of the word mediocre.
ABOUT THE POSITION Joining the Pegasus Services Team means that you will have camaraderie with fellow team members, top-tier internal processes and tools built for efficiency, upward mobility and career path planning, with executive support to provide best-in-class customer service.
MSP Service Desk Advisor
Responsibilities:
Primarily responsible for end-to-end IT infrastructure support Provide comprehensive and timely resolution for all end user technical issues Provide escalation support for Tier 1 and Tier 2 engineers Provide support for Cloud solutions and on-premise server solutions and virtualization Provide support for networks, servers, and VoIP technologies Support end users remotely using Connectwise Automate and other commercial tools IT support may be provided remotely via remote administration tools or deskside Onsite support for incidents, service requests and changes as needed Responsible for device, operating system, software and/or application troubleshooting System updates and/or restoration activities as necessary BENEFITS Medical (100% employer paid option) Dental/Vision Insurance 401(k) Unlimited PTO after 3 years Volunteer Time Off Short Term Disability Life Insurance Paid Holidays (including 2 Floating Holidays) Bereavement Leave (including Miscarriage) Pregnancy/Labor Paid Time Off JOB REQUIREMENTS 6
years experience in IT Support/Help Desk positions Shift Hours:
8am - 5pm VMware experience is a plus Ability to work primarily from our NOC in Frisco, TX Experience with Windows OS, MS Office, supporting Windows Active Directory, working with end users, remote/onsite setup of new computers, troubleshooting Windows PCs and Windows Servers, and overall familiarity with the IT Service Desk role and Managed Services.
Experience with ConnectWise Manage, Azure, and cloud virtualization is a plus.
Ability to multi-task and adapt to changes quickly, self-motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness and customer service focused.
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Frisco, TX 75034:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
I will take the Culture Index survey as part of my application (will take 5 minutes) using this link:
https:
//go.
apply.
ci/p/oRjJU20oqMLXKP Work Location:
In person Powered by JazzHR PI226017570.
Estimated Salary: $20 to $28 per hour based on qualifications.
$53.
1K - $67.
2K a year Estimated:
$53.
1K - $67.
2K a year 8 days ago 8 days ago 8 days ago ABOUT PEGASUS Pegasus Technology Solutions is a fast-growing, people-oriented, culture-first company located in Frisco, Texas.
Incorporated in October 2014, we operate through a 'Culture Over Growth' mentality, meaning that if we get it right with our people then our culture will radiate out to our customers - which will inevitably lead to healthy, sustainable company growth.
Every team member plays a vital role in our company success and is treated with respect, provided with professional growth opportunities, and is celebrated for their contributions.
For us, working at Pegasus is not just business, it's personal.
We enjoy working with each other.
We are collaborative, supportive, and family-oriented.
We care! It's who we are.
Company Awards:
Inc.
5000 (2022, 2021, 2020, 2019) Best Companies to Work for in Texas (2023, , 2021, 2020, 2019, 2018) Dallas Business Journal Best Places to Work (2022, 2020, 2019, 2018, 2017) DFW's Best & Brightest Companies to Work For (2022, 2021, 2020, 2019, 2018, 2017) Best & Brightest Companies to Work For in the Nation (2022, 2021, 2020, 2019) CRN Managed Services Provider 500 (2023, 2022, 2021, 2020, 2019, 2018, 2017) CRN Solution Provider 500 (2022, 2021, 2020, 2019, 2018, 2017) CRN Tech Elite 250 (2023, 2022, 2021, 2020, 2019, 2018, 2017) CRN Fast Growth 150 (2020, 2019, 2018) CRN Triple Crown (2020, 2019, 2018) Our Core Values:
DO THE RIGHT THING:
We make decisions that we feel good about at the end of the day.
WORK HARD
HAVE FUN:
We are serious about what we do, but we don't take ourselves too seriously.
We do fun better at Pegasus! BE RESILIENT:
We believe that obstacles are opportunities.
KILL IT:
We don't know the meaning of the word mediocre.
ABOUT THE POSITION Joining the Pegasus Services Team means that you will have camaraderie with fellow team members, top-tier internal processes and tools built for efficiency, upward mobility and career path planning, with executive support to provide best-in-class customer service.
MSP Service Desk Advisor
Responsibilities:
Primarily responsible for end-to-end IT infrastructure support Provide comprehensive and timely resolution for all end user technical issues Provide escalation support for Tier 1 and Tier 2 engineers Provide support for Cloud solutions and on-premise server solutions and virtualization Provide support for networks, servers, and VoIP technologies Support end users remotely using Connectwise Automate and other commercial tools IT support may be provided remotely via remote administration tools or deskside Onsite support for incidents, service requests and changes as needed Responsible for device, operating system, software and/or application troubleshooting System updates and/or restoration activities as necessary BENEFITS Medical (100% employer paid option) Dental/Vision Insurance 401(k) Unlimited PTO after 3 years Volunteer Time Off Short Term Disability Life Insurance Paid Holidays (including 2 Floating Holidays) Bereavement Leave (including Miscarriage) Pregnancy/Labor Paid Time Off JOB REQUIREMENTS 6
years experience in IT Support/Help Desk positions Shift Hours:
8am - 5pm VMware experience is a plus Ability to work primarily from our NOC in Frisco, TX Experience with Windows OS, MS Office, supporting Windows Active Directory, working with end users, remote/onsite setup of new computers, troubleshooting Windows PCs and Windows Servers, and overall familiarity with the IT Service Desk role and Managed Services.
Experience with ConnectWise Manage, Azure, and cloud virtualization is a plus.
Ability to multi-task and adapt to changes quickly, self-motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness and customer service focused.
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Frisco, TX 75034:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
I will take the Culture Index survey as part of my application (will take 5 minutes) using this link:
https:
//go.
apply.
ci/p/oRjJU20oqMLXKP Work Location:
In person Powered by JazzHR PI226017570.
Estimated Salary: $20 to $28 per hour based on qualifications.
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