Customer Care Specialist F/T
Frisco, TX Frisco, TX Full-time Full-time $15 an hour $15 an hour 13 hours ago 13 hours ago 13 hours ago Careington International Corporation is seeking energetic career oriented Customer Care Specialists.
This role is the first point of contact for providing our world class customer support.
This is a terrific opportunity to build a career with a leader in the industry.
Careington provides contemporary nontraditional health, wellness, and lifestyle benefits.
We serve more than 30 million members across all Careington companies, brands, products, and services.
Job Details:
Full time positions available Starting pay, $15 per hour with opportunity for increases after successful completion of required training Ability to earn more if you have bi-lingual Spanish skillset (must meet testing requirements) Work directly with customers through inbound phone calls Variety of shifts between 7 a.
m.
- 7 p.
m.
CST, Monday - Friday (full-time 40 hours per week) Full time employees, eligible for benefits first of the month after 60 days of employment Invest in 401K the first of the month after 3 months of employment Initial 6 weeks on site training in Frisco, Texas, then work remote from home Primary
Responsibilities:
Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries Provide issue resolution with proper escalation of calls as needed Able to manage 40-60 inbound customer service calls per day Skills:
Professional, helpful phone manner with the ability to build strong customer relationships is vital for success Must possess a positive attitude and be a team player Ability to provide high value and quality customer service principles Attention to detail and high-quality focus required Previous call center experience preferred Education /
Experience:
Minimum of 2 years' experience working with MS Office Suite Exceptional customer service experience Requirements:
Able to pass a drug screen and background check Must have a distraction free, uninterrupted and secure work area Initial 6 weeks on site training in Frisco, Texas, then work remote from home Must be available for continuous upskill training classes every 4-8 weeks Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
While working remotely, must live in a location that can receive high-speed internet connection or leverage an existing high-speed internet service Required to use a wired headset Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is the first point of contact for providing our world class customer support.
This is a terrific opportunity to build a career with a leader in the industry.
Careington provides contemporary nontraditional health, wellness, and lifestyle benefits.
We serve more than 30 million members across all Careington companies, brands, products, and services.
Job Details:
Full time positions available Starting pay, $15 per hour with opportunity for increases after successful completion of required training Ability to earn more if you have bi-lingual Spanish skillset (must meet testing requirements) Work directly with customers through inbound phone calls Variety of shifts between 7 a.
m.
- 7 p.
m.
CST, Monday - Friday (full-time 40 hours per week) Full time employees, eligible for benefits first of the month after 60 days of employment Invest in 401K the first of the month after 3 months of employment Initial 6 weeks on site training in Frisco, Texas, then work remote from home Primary
Responsibilities:
Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries Provide issue resolution with proper escalation of calls as needed Able to manage 40-60 inbound customer service calls per day Skills:
Professional, helpful phone manner with the ability to build strong customer relationships is vital for success Must possess a positive attitude and be a team player Ability to provide high value and quality customer service principles Attention to detail and high-quality focus required Previous call center experience preferred Education /
Experience:
Minimum of 2 years' experience working with MS Office Suite Exceptional customer service experience Requirements:
Able to pass a drug screen and background check Must have a distraction free, uninterrupted and secure work area Initial 6 weeks on site training in Frisco, Texas, then work remote from home Must be available for continuous upskill training classes every 4-8 weeks Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
While working remotely, must live in a location that can receive high-speed internet connection or leverage an existing high-speed internet service Required to use a wired headset Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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