Lead Application Support Specialist
3.
4 Full-time 51 minutes ago Full Job Description Fiserv is a Fortune 500 company and a global leader in Fintech and payment solutions.
We're always innovating in ways to connect financial institutions, corporations, merchants, small businesses, and consumers to each other - quickly, reliably, and securely.
With more than 6 million merchant locations across the world, over 1.
4 billion global accounts on file, an average of 12,000 financial transactions every second, and nearly 10,000 financial institution clients, Fiserv moves money and information in a way that moves the world.
What does a successful Lead Application Support Specialist do at Fiserv? The Lead Application Support Specialist will work through support cases our customers create monthly and assist with the managed services function.
This position will support both SaaS and on-premise customers.
The Lead Application Support Specialist will help meet the needs of our customers in providing timely response and resolution, reduce our current backlog and execute on a current strategy to reduce incoming incidents.
What you will do:
Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
Create application monitoring scripts and automate alerts that can inform of problems in logs files.
CA Server Automation which includes CA ITCM.
Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
Point of escalation accountable for diagnosing and resolving customer impacting issues.
Review turnover artifacts to ensure completion prior to executing production installs.
Participate in assigned projects representing the support organization, communicate status, issues and delivery risks.
Support applications that support the Managed Services ATM fleet and Cash and Logistics.
Participate in Patch deployment scheduling and grouping of deployments.
Individual will validate systems are operating as they should after a Patching process has completed.
Will work with release management when required.
Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
Maintain and/or create technical support documentation, and work with resources to assume the same.
Good verbal and written communication skills to be used for creation and updating standard operating procedures.
Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.
What you will need to have:
5
years of IT experience in a technical production support role with a background in Windows Systems Administration and/or Windows development.
Hands-on knowledge of writing SQL Microsoft Desktop Services and Virtual Services Experienced in Agile and DevOps environments and cultures Knowledge of ITIL production support best practices Strong knowledge of Microsoft Office Suite Bachelor's degree in Computer Science/Information Systems, or equivalent work experience What would be great to have:
Basic knowledge of Linux a plus Knowledge of Azure a plus ATM application knowledge a plus Solid experience scripting in PowerShell a plus CA Server Automation which includes CA ITCM a plus Knowledge of Splunk and ExtraHop a plus Location Hybrid position onsite in our Frisco, TX office Perks at work:
Maintain a healthy work and life balance with paid holidays and our generous Time Off policies Protect and maintain your well-being with health, dental, vision, life, and disability insurance Plan for your future with the Fiserv 401(k) Savings Plan and Employee Stock Purchase Plan Cherish time with your newborn with our Parental Leave program Join Employee Resource Groups that promote our diverse and inclusive culture where associates can build their network and share their perspectives Fiserv offers an expansive and always-growing list of benefits, in addition to those listed, to help with your physical, mental, emotional, and financial well-being #LI-SW1.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Full-time 51 minutes ago Full Job Description Fiserv is a Fortune 500 company and a global leader in Fintech and payment solutions.
We're always innovating in ways to connect financial institutions, corporations, merchants, small businesses, and consumers to each other - quickly, reliably, and securely.
With more than 6 million merchant locations across the world, over 1.
4 billion global accounts on file, an average of 12,000 financial transactions every second, and nearly 10,000 financial institution clients, Fiserv moves money and information in a way that moves the world.
What does a successful Lead Application Support Specialist do at Fiserv? The Lead Application Support Specialist will work through support cases our customers create monthly and assist with the managed services function.
This position will support both SaaS and on-premise customers.
The Lead Application Support Specialist will help meet the needs of our customers in providing timely response and resolution, reduce our current backlog and execute on a current strategy to reduce incoming incidents.
What you will do:
Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
Create application monitoring scripts and automate alerts that can inform of problems in logs files.
CA Server Automation which includes CA ITCM.
Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
Point of escalation accountable for diagnosing and resolving customer impacting issues.
Review turnover artifacts to ensure completion prior to executing production installs.
Participate in assigned projects representing the support organization, communicate status, issues and delivery risks.
Support applications that support the Managed Services ATM fleet and Cash and Logistics.
Participate in Patch deployment scheduling and grouping of deployments.
Individual will validate systems are operating as they should after a Patching process has completed.
Will work with release management when required.
Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
Maintain and/or create technical support documentation, and work with resources to assume the same.
Good verbal and written communication skills to be used for creation and updating standard operating procedures.
Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.
What you will need to have:
5
years of IT experience in a technical production support role with a background in Windows Systems Administration and/or Windows development.
Hands-on knowledge of writing SQL Microsoft Desktop Services and Virtual Services Experienced in Agile and DevOps environments and cultures Knowledge of ITIL production support best practices Strong knowledge of Microsoft Office Suite Bachelor's degree in Computer Science/Information Systems, or equivalent work experience What would be great to have:
Basic knowledge of Linux a plus Knowledge of Azure a plus ATM application knowledge a plus Solid experience scripting in PowerShell a plus CA Server Automation which includes CA ITCM a plus Knowledge of Splunk and ExtraHop a plus Location Hybrid position onsite in our Frisco, TX office Perks at work:
Maintain a healthy work and life balance with paid holidays and our generous Time Off policies Protect and maintain your well-being with health, dental, vision, life, and disability insurance Plan for your future with the Fiserv 401(k) Savings Plan and Employee Stock Purchase Plan Cherish time with your newborn with our Parental Leave program Join Employee Resource Groups that promote our diverse and inclusive culture where associates can build their network and share their perspectives Fiserv offers an expansive and always-growing list of benefits, in addition to those listed, to help with your physical, mental, emotional, and financial well-being #LI-SW1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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